FAQ

Frequently Asked Questions

Is your gold real?

Yes. All Jawhara jewellery is hallmarked 18K gold, stamped to Egyptian standards, and supplied with a certificate where applicable.

How can I pay?

Card online, cash on delivery, card on delivery, or in monthly installments via Souhoola, Tru, Halan, Premium, Forsa and valU. See Payment & Installments.

How does delivery work?

We offer free insured delivery across Egypt. A member of our team will call you to confirm your order before dispatch. Estimated delivery is 2–5 business days.

Can I return or exchange an item?

Yes, within 30 days of delivery on eligible items. See our Returns & Exchanges policy.

Do you buy back gold?

Yes — Jawhara offers a lifetime buyback on eligible gold pieces. Contact us with your certificate for a valuation.

How do I find my ring size?

See our Ring Size Guide, or message us and we'll help.

Need more help?

Call or WhatsApp 0100084384 or 01555792836.